General:

1. The owner is responsible and will ensure that their dog is up-to-date with their vaccinations and flea, worm and tick treatments.

2. Owner is to make full disclosure of any characteristic problems which might make your pet not suitable for certain pet services; this includes behavioural or health problems, antisocial behaviour or lack of house training.

3. We make every effort to contact the owner in the event of an emergency and recommend owners provide us with an emergency contact number as well as their own. However, we reserve the right to make decisions regarding your dog’s health, provided it is in the best interests of the dog and on the advice of a veterinary surgeon. 

4. In accordance with The Control of Dogs Order 1992, please ensure your dog is wearing a collar and tag.

5. The client must provide all items necessary for pets to be adequately cared for whilst the owner is absent (i.e. food, medication, leads, tags, collars, cat litter etc.). Should pets require any additional supplies whilst in the care of The Woof Workshop, these will be purchased and added to the invoice. 

6. The Woof Workshop is insured up to £5,000,000.

7. The Woof Workshop is not held accountable for vet fees or third party claims whilst your dog is in our care.

Dog walking:

1. Any cancellations must be made more than 48 hrs in advance or 25% of the booking will be charged.

2. All dogs being walked will have a short trial period to ensure that they are adequately trained and socialised.

3. The Woof Workshop reserves the right to cancel the contract at any time, with immediate effect if the dog does not respond well to the walker and/or other dogs.

4. All dogs will be exercised on a lead unless an agreement has been made with The Woof Workshop to allow the dog to be walked off lead.

5. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (i.e. heat, thunder storms) for the safety of both the dogs and the walker.

6. Dogs will be towel dried and cleaned as well as possible but the client must accept in wet conditions this can be difficult.

Pet sitting/drop in:

1. Any cancellations must be made more than 48 hrs in advance or 25% of the booking will be charged.

2. The Woof Workshop will put adequate measures in place to ensure your home is safe and secure in your absence, however The Woof Workshop cannot be held responsible for any burglaries or incidence in your home.

3. The client must provide all items necessary for your pet to be adequately cared for in the owner’s absence.

Dog taxi:

1. Any cancellations must be made more than 48 hrs in advance or 25% of the booking will be charged.

2. The Woof Workshop does not accept any liability for any accident, injury or delay incurred during transportation.

Dog grooming:

1.   Ensuring your dogs’ health and welfare is being maintained throughout the groom is our priority. Your dog will be constantly monitored and if we have any concerns we will contact you and may stop the groom if we see fit.

2.   We work in line with the Animal Welfare Act 2006 which states that animals have ‘the need to be protected from pain, suffering, injury & disease’. A matted coat can compromise the dogs’ welfare and needs to be dealt with for its health. We will attempt to de-matt the coat with specialised de-matting tools however if this is beginning to compromise welfare & your dog is becoming distressed, we will contact you to advise of clipping off the coat. 

3.   Be aware that clipping the coat to remove matts will mean the coat is cut very short and may expose skin issues from the matting. 

4.   Please remember ‘the duty of care’ (as stated in the Animal Welfare Act 2006) is with the owner to assist with the maintenance of the coat in between grooms.

5.If there is evidence of an external parasite infestation your dog will not be accepted for grooming. If parasites become apparent throughout the groom you will be charged for the additional cost in dealing with this.

6. If you are aware of any skin conditions or allergies your dog has prior to the groom, then let us know and we will accommodate this whilst bathing your dog and using appropriate products.

7. Any cancellations must be made more than 48 hrs in advance or 25% of the booking will be charged.

Keys and parking

1. Keys retained by The Woof Workshop will be stored securely, with no indication of the client’s name or address and will be covered by insurance.

2. Permits may need to be provided for your walker if you are in a restricted parking zone. This will be considered as necessary.

Payment:

1. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice. Payments can be made via cash, cheque or bank transfer. If payment is not made within this time 5% of the total bill will be added for each day that payment is overdue.

2. Invoices will be issued at the end of each month.

3. All details are on the invoice.